Cancellation Policy

---

Cancellation Policy for Kait's Kakes

At Kaits Kakes, we strive to provide the best service and delicious products to our customers. Please review our cancellation policy below to ensure clarity and smooth transactions.

1. Order Cancellation

• Orders Placed in Advance: If you need to cancel an order that was placed in advance (e.g., for a custom cake, large order, or special event), please notify us at least 48 hours before the scheduled pickup or delivery. Orders canceled within this time frame will receive a full refund.
   
• Same-Day or Last-Minute Orders: Due to the nature of our products, orders placed for same-day or within 24 hours of delivery/pickup may not be canceled, as we begin preparing your items right away. Please contact us as soon as possible to discuss the possibility of a cancellation.
   

2. Refunds

• If your order is canceled within the allowable time frame (72 hours or more), you will receive a full refund to the original payment method.
• Unfortunately, we cannot offer refunds for cancellations made after the 72-hour window, as the materials and time needed for your order will have already been invested.

3. Changes to Orders

If you need to modify an existing order (e.g., change the size, flavor, or design), please notify us at least 72 hours before your pickup or delivery time. We will do our best to accommodate your requests, though changes may not always be possible depending on the status of the order.

4. Delivery Issues or Mistakes

In the rare event that there is an issue with your order (e.g., a mistake in the product, incorrect delivery), please contact us immediately, and we will work to resolve the issue as quickly as possible. We strive for perfection, but if a mistake is made on our part, we will gladly provide a replacement or refund depending on the situation.

5. Special Circumstances

In the case of unforeseen circumstances, such as emergencies, illness, or other significant events, please reach out to us as soon as possible. We may be able to offer flexibility depending on the nature of the situation.

6. Contact Us

To cancel or modify your order, please contact us at:

Kait's Kakes
Kaitlynshaewest@gmail.com
(806)290-5003

We appreciate your understanding of our cancellation policy and thank you for choosing Kait's Kakes.